Chose your holiday stay
First of all, we would like to remind you of the values and principles dear to Aquadis Loisirs
On all of our campsites, we offer you vast spaces within unspoiled nature where the flora and fauna live in perfect harmony with the campers. Whether in accommodation or camping, you can enjoy your stay with confidence! Our chalets and mobile homes are spaced from each other, on areas of 80 to over 100m², just like our traditional camping pitches. We invite you to escape, to refocus on the essentials and to share unforgettable nature holidays with your loved ones, serenely and safely!
In order to answer all your questions about the progress of your stay, you will find below all the necessary information:
YOUR RESERVATION FOR THIS SUMMER
• I have booked and / or requested info but I have no response
Your email may have arrived in our spam or it is being processed by our teams. In view of the current situation, processing times are somewhat extended. If your request is urgent, do not hesitate to call us on (+33) 03.86.37.95.83 (Monday to Friday from 9 a.m. to 6 p.m.)
• Can I cancel free of charge?
You can book online, by email or by phone at no cost and cancel your reservation up to 15 days before your arrival. No deposit will be required. So do not hesitate any longer and book with confidence 🙂
• Can we choose our location / accommodation?
Yes. You can download the map of the campsite on our website or request it by email: email@example.com or by phone at (+33) 03.86.37.95.83. We will do our best to satisfy you, subject to availability.
• How can I have easy access to all of the campsite’s information (service hours, entertainment, tourist place to visit, weather forecast, etc.)?
Don’t hesitate to ask for your digital welcome booklet where you will find all the information you need! We will send you a link and you can view it with a single click!
SAFETY AND HYGIENE MEASURES CARRIED OUT
• What are your health security measures?
All our teams have been trained in a strict health protocol in order to meet the requirements related to the current situation and in order to be in compliance with the recommendations of the health authorities. I take note of Aquadis Loisirs’ commitments by clicking here (link to the charter)
• Will snack bars / swimming pools be open and to what extent?
All our snack bars and swimming pools will be open, applying the appropriate health protocol. The water is chlorinated and disinfected to kill viruses. We analyze and control the water in our pools regularly.
• Will the children’s activities and activities be maintained?
Yes, however we will favor all outdoor activities for all, in order to guarantee barrier gestures and physical distance…
YOUR STAY WAS HELD DURING THE CLOSING OF THE CAMPSITE
• Did you book a stay at one of our Aquadis Loisirs campsites during the campsite’s closing period?
Unfortunately your stay is canceled. We suggest that you change your dates free of charge for a stay in low season 2020 or low season 2021 at the same price conditions (reservations must be made without intermediary). For any other change that may result in a supplement, please contact us by email.
• You have booked via a tour operator / CE (Booking, Expedia, Campings.com, Camping & co …)
We invite you to contact them directly to find out all the terms and conditions.
Important note: We treat stays by date of arrival, from the most recent to the most distant, these being more affected. We therefore thank you for your patience, the processing times being extended…
• Do you have a problem during your stay?
We invite you to call the campsite manager or go directly to reception during opening hours. We will make sure to bring you a solution as soon as possible. Our goal is that you are completely satisfied with your vacation!
• I can’t reach the campsite, who can I contact?
You can reach our reservation center from Monday to Friday from 9 a.m. to 6 p.m. on (+33) 03.86.37.95.83 or by email at: firstname.lastname@example.org
• How to be informed of all the news on the campsite?
We invite you to subscribe to our newsletter on our website and to subscribe to our Facebook page “Aquadis Loisirs” and to the Facebook page of your favorite campsite(s)! We are also present on Youtube and Instagram.
We wish you a great holiday! See you soon on our Aquadis Loisirs campsites!